FAQs
Where do you ship? I ship to most English-speaking countries; if your country is not listed please reach out to me and I can likely add it. Sep 2026 update: Due to significant new US tariffs, orders on many items made in Canada now incur very high duty fees. Because of this, I’ve had to pause shipping to the US. If you would still like to purchase from me to one of these regions, please contact me directly. All items are shipped from Vancouver Island, BC, Canada. With exception of pre-orders, I usually ship games a day or two after purchase. If you've selected the slower shipping option, your game would be dispatched on the nearest Monday ( weekly order deadline is Sunday at 2 pm PST) For standard shipping: Most customers in North America receive their order within 3-9 business days. I choose air mail for international shipments which usually means they arrive within 1-2 weeks; however that is highly variable depending on local carriers.
Do you offer local pickup? If you live near Victoria and would like to arrange for free local pickup, please select this option under shipping
What is your stance on sustainability? I am a big believer in sustainability and design my games to minimize waste. Most components are paper-based and recyclable, and I ship using carbon-neutral shipping with Canada Post.
Are your games really handmade? All the games are lovingly made by yours truly – Jess: from designing the graphics, creating the puzzles, tangling the mysteries – and all the way to packing and writing the thank you cards. Your support of my small business means the world to me! I do not use generative AI to create my games. Every game is written, designed, and assembled by me, including all story content, final artwork, and every puzzle.
Other Questions?
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