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Policies

Shipping All items are shipped from Vancouver Island, BC, Canada. Games are typically shipped within 1 or 2 business days of purchase – faster as we approach the holiday season. I do my best to make sure advent calendars arrive by December 1, and Christmas gifts by December 25. If you've selected the slower shipping option, your game would be dispatched on the nearest Monday (weekly order deadline is Sunday at 12 pm PST). Please note that shipping durations shown in checkout are estimates. Advent Calendar Guarantee for Canadian customers: If you’ve ordered by November 16 (Standard) or November 20 (Express), and have not received your game by December 1, I will send you a digital copy of the first 5 days so you can start playing right away. Advent Calendar Guarantee for International customers: If you’ve ordered by November 1 and have not received your game by December 1, I will send you a digital copy of the first 5 days so you can start playing right away.

Returns and Exchanges Due to the nature of the games, once your products have shipped, I’m unable to offer return or exchanges, unless legally required. However, please reach out to me with any question or concern – your satisfaction is my top priory.

Taxes and duties Customers are responsible for local taxes and duties. US customers: There are generally no taxes or duties to US customers. US Tariff update: I ship DDP which means all duties are pre-paid. Canadian customers: I charge local taxes as required. European customers may be required to pay VAT, local duties, and handling fees. Please let me know if you'd like an estimate of these duties, as I cannot pre-collect them.

Copyright, Resale and Business Use All Mystery Interactive games are protected by copyright and are intended for personal, home use only. Resale, redistribution, or commercial use is strictly prohibited without prior written consent. This includes repackaging, modifying, or removing safety instructions or branding. If you wish to use a game in a business, classroom, team-building, or public setting, please contact me for options. Mystery Interactive reserves the right to enforce copyright protections and usage restrictions to ensure the safety, integrity, and creative quality of its products. Mystery Interactive is not responsible for any issues arising from games purchased through unauthorized sellers or third-party platforms. This includes—but is not limited to—missing components, altered instructions, safety risks, or incomplete packaging. To ensure a safe and complete experience, please purchase directly from this website or verified partners.

Privacy Policy Information I Collect To fulfil your order, you must provide me with certain information (which you authorized WixPayments to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (such as a phone number for shipping), if you contact me directly. Why I Need Your Information and How I Use It I rely on a number of legal bases to collect, use, and share your information, including: •as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; •when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; •if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and •as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the WixPayment Policy and Terms of Use. I use your information as necessary to comply with my obligations under the WixPayment Policy and Terms of Use. Information Sharing and Disclosure Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: •Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. •Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. •Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. Data Retention I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years. Transfers of Personal Information Outside the EU I may store and process your information through third-party hosting services in Canada, the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified. Your Rights If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below: •Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. •Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Except for unique circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. •Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. •Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. How to Contact Me For purposes of EU data protection law, I, MysteryInteractive, am the data controller of your personal information. If you have any questions or concerns, please send me a message or an email at jess@mysteryinteractive.com.

Game Usage Mystery Interactive games are designed for entertainment and creative engagement. Some games may include physical components, puzzles, or activities that involve heat, small components, or other household items. Players are responsible for reading and following all instructions carefully. If a game includes a component that must be baked or heated, only the clearly marked oven-safe item should be used. Do not place any other materials in the oven. Adult supervision is required for any activity involving heat or potentially hazardous materials. If you are unsure how to proceed, or do not have access to the required tools, you may find alternative solutions in the digital hints and solutions provided.

Safety Disclaimer Mystery Interactive is not liable for any injury, damage, or property loss resulting from: Misuse of game materials Failure to follow instructions Unsafe handling of components Allergic reactions or sensitivities Participation in any Mystery Interactive game is at your own risk.

AI Policy I do not use generative AI to create my games. Every game is written, designed, and assembled by me, including all story content, final artwork, and every puzzle. Some of the tools I use include AI assisted features, such as text revision tools, photo editing functions, or web search summaries. These are assistive features, not generative ones. They help with tasks like proofreading or image cleanup, but do not create ideas, puzzles, artwork, or content. When images include stock photos, they are manually edited, combined, and assembled by me – final artwork is always created by me - you won’t find any six-fingered Santas here (unless it’s a clue)!

Questions?

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